At watchnovas, we prioritize delivering your orders on time with the help of our trusted courier partners. Please review our shipping policy to understand our process and expectations.
1. Order Processing
- All orders are processed within 24-48 hours after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time & Delivery
- We aim to deliver all orders within 7-10 business days from the date of dispatch.
- Delivery times may vary depending on your location, courier service, and any unforeseen circumstances.
3. Shipping Address & Accuracy
- Ensure that your shipping address is complete and accurate to avoid delays.
- Include correct abbreviations, street numbers, apartment/building details, and any necessary route information.
- We are not responsible for undelivered packages due to incorrect or incomplete addresses.
4. Tracking Information
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order using the provided link to stay updated on its status.
5. Delayed or Lost Shipments
- If your order is not delivered within 7-10 days, please contact us immediately for assistance.
- In case of lost or undelivered packages, we will coordinate with the courier service to resolve the issue.
6. International Shipping
- Currently, we ship only within [UAE]. International shipping is not available at the moment.
7. Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before you confirm your order.
For any shipping-related queries, feel free to contact us at [sales.watchnovas@gmail.com].
We appreciate your trust in watchnovas and look forward to delivering premium timepieces to you!